It Happens Way2Frequently 

You’re pretty careful not to hand your car keys to just anyone, right? I mean, sure – a valet, the guy at the car wash, your spouse – to those folks you’ll toss ‘em and take your chances. Your teenager? That may be a different question. How about someone you don’t know very well? Not likely. 

Yet that’s exactly what happens in the marketing world all too often. Your car keys are just as personal and valuable to you as your business’s digital presence. If you take a moment to consider the situation you may already be in, then you’ll quickly see just how important it is to maintain your own website and social media logins. 

Time and again 5Points Creative has encountered situations where a client asked us to build them a new website or to update their Facebook, LinkedIn, or Instagram pages. We agree to step in and support them, only to discover they can’t locate their own access information. It’s crazy, but frequently they’ve delegated this information to a receptionist, an intern, an outside company, or frankly someone they don’t even interact with anymore. 

That’s a problem. 

Double Check This4Your Own Good 

When we first started building websites a half-decade ago, clients would ask us to set up their Domain Name Registration, or their Facebook Pages, etc. We would politely decline their request and advise them to think about what they were really asking an outside company to do. It seemed like some clients believed we were lazy or didn’t want to do the work to set up their programs correctly. However, there is a critical first step they needed to learn before handing over their virtual marketing “keys" to just anyone. 

We had to explain to those clients that setting up their digital logins is not something you want to casually delegate to someone outside of your company. It involves critical information a business owner or leader should absolutely protect and handle carefully. Our suggestion: make sure you’re in charge of your business’s Domain Name Registrations and logins. Our team will then provide the precision and dynamic digital marketing services to drive your online presence to success. 

Otherwise, you may end up like so many clients we’ve encountered through the years. They are stuck trying to find the GoDaddy password to an email address no one can access. Hold those marketing keys closely for the long-term win. It may take you a few extra minutes, but you’ll have hours of peace of mind in the future. 

### 

‍

Advertising can seem expensive, but it does not have to be. If you use the right strategies to maximize your budget, you can get the most out of your marketing dollars. Here are some tips to help you reach new customers without draining your budget or cutting into your profit margins.

Start With An Advertising Strategy

Let's say you have a specific fitness goal in mind. How do you intend on making progress? You are likely to change your diet and schedule time into exercise. Strategies map-out a series of steppingstones that lead to visible results. In this way, advertising is similar. When there is no strategy behind your advertising dollars, it can be hard to measure your ROI (return on investment) and make cost-effective choices.  

Before you begin your advertising strategy, make sure to have a clear set of objectives for your brand, yourself, and any team members involved. To ensure that you allocate resources appropriately, start with these three elements (we will dive into these a little later):  

1. Target Audience – Who are you trying to reach? Which advertising media channels (text, speech, images, videos using TV, radio, online, outdoor etc.) will reach your audience most effectively? Will your audience discover your TV commercial first, or drive by your billboard every morning on the way to work?

2. Message – Center your message based on who your target audience is and their pain points. How does your product or service help them?

3. Conversion Actions - Which actions do you want users to take (such as filling out a form or buying a product)? Do not forget to include key performance indicators (KPIs) that can be measured to ensure your metrics are moving in the right direction.

An advertising strategy should begin with outlining what you want to promote and to which audience. This will help you decide how much your budget should be, what media channels you should use to reach your audience, and how often you will want to promote your product or service.

Who Is Your Target Audience?

Identifying your target audience is one of the important first steps in any advertising campaign. When you define your target audience, you can develop messages that are relevant to their needs and desires. If you do not already have one in mind, do some research to find out who might be good candidates for your product or service.

Your target audience may be divided into multiple segments. For example, a ketchup company’s target audience may be segmented into restaurant owners buying wholesale, and everyday grocery shoppers buying bottles. Both groups are looking for ketchup, but the advertising they see may differ based on their needs. The more you can define your audiences, their interests, where they spend their time, and pain points, the stronger you can plan your advertising campaigns. A suitable place to start is by talking directly to your customers, customer-service representatives, and sales teams. The more you can learn about who buys your product or service (and why), the better.

Craft Your Message

Once you understand your target, you can begin to choose your messaging. What offers do you want to communicate to your audience? If it is a product, you may want to advertise the benefits that make it superior to others of its kind. If it is a service, you may want to promote a discount with a limited-time offer. Your message should include reasons why your audience must choose your brand over your competition.

Go where your audience spends their time. Understanding which media channels your audience is active with will give you a better idea of where to distribute your advertising dollars. It is important to understand channel distribution across all major media platforms, including search engines, social media networks, television, and on. Knowing where your target audience spends their time will help you narrow down where to advertise, who you want to reach, and how much money to invest in each media channel.

Testing messages and creative through your advertising campaign can help with reaching a stronger ROI over time. Often these tests require several optimizations to find the strongest creative and message.

Measuring Effectiveness

Remember that hypothetical fitness goal from earlier on? What tools would you use to measure your success: a scale, or a fitness app on your smartphone? Similarly, think of the kinds of tools you could use to measure success for your advertising efforts.  

There are many ways to go about it. You can use website visits, qualified leads, phone calls, or revenue as a metric. Whichever you choose, you should set up the proper tagging and tracking in the beginning to report on important key performance indicators (KPIs).

It is important to look at both hard data and soft data when collecting your KPIs. Hard data can include information such as clicks, signups, website visits, viewers, and listeners, as well as sales conversions. Soft data can be information that is susceptible to interpretation, such as audience brand-recall.

Do Not Make This Mistake

Many advertisers stop reporting and measuring KPIs after their campaigns have ended. It is important to continue reporting on campaigns for a month or more (depending upon the campaign) as continuing results can be seen after the first promotional phase. They say momentum is challenging to obtain; but once you have it, it keeps on growing! Continue to track your brand’s momentum over time to record any patterns and success stories you will discover.  

Like many things, measurement tools come with a cost. It is important to allocate an area of your advertising budget to be spent on monitoring and reporting on KPIs throughout the advertising campaigns and after they have ended.

Every good advertising story has a beginning. Let yours start with us! 5Points Creative is a full-service agency with the team of advertising professionals to help jumpstart your campaign. For more information, contact us here.

‍

Something I've Seen2Many Times

Over the past five years we’ve built nearly 70 websites. Some have been from scratch, but many are conversions of sites that needed updating, a more modern look and feel, or to better reflect the shifting work our client is now doing.

 I remember one in particular where our client insisted over and over that the information on their current (dated) website would simply transfer over to the new design we were doing. No matter how often we asked, we got the same answer. They would not need new copy. When we showed them the new look and feel, they started reviewing the copy more closely. Suddenly there was a list of services they no longer performed and products they didn't sell. In fact, I recall they actually thought we had made up new content for their new site before realizing the same information was on their current (at the time) live site. It delayed the project by months and actually caused us to resort the new navigation.

 Most websites are designed with the thought that it will be updated every few years, so the old fashioned “refresh” is rather routine and happens regularly. I’ve noticed a pretty consistent pattern and it got me thinking it would be a wise nugget to share.

 Often our clients who are looking for that updated style simply want the current website’s copy to “move over” to the new look and feel. In spite of our prior suggestions to review their current website, the language on it ends up being dated or doesn't match how they currently conduct business.  

‍Improvement4Your Website Today

Clearly, it's critical to gather your leadership, a team of employees, or an outside marketing firm with whom you are aligned to review your site for copy and other critical details. Make sure now, while you are using it, that what is on there best aligns with your current work structure, mission, passions, and the way you want to do business.  

Websites are best served when they are reviewed at regular intervals, and when a variety of invested people have a hand in the overall content and direction.That way, when you are ready for that modern design, you have copy and all the other important elements in place that fit just right.

‍

When it comes to marketing for your business, monsters aren't the best advice-givers. In fact, their insights are quite terrible! When our monster-handling team at 5Points Creative heard about the Marketing Monsters "12 Holiday Marketing Mayhem Tips", we had to intervene (Don't worry, they're already on our naughty list.) In this blog, we'll address each Marketing Monsters senseless seasonal suggestion with what you really need to know about marketing. 

1.  Prospects Love Cold and Impersonal Communication

If Curfuzzler, the bad communication monster, had it his way, all communication would be cold and impersonal, leaving your target audience…well, curfuzzled. 

Creating festive and memorable communication starts with placing your target audience at the center of your messaging. Take the time to research and understand your customers' pain points. Consider their interests when creating personalized messaging, ya dig? Because at the end of the day, you're sending messages to a person. 

 2.  Keep Customers Entertained with Redundant Steps and Blockers 

Markler, the bad marketing monster, is notorious for sending customers through duplicate steps and complicated processes, which spoil their purchasing experience. 

Removing barriers in purchasing path of customers takes increases conversions and leaves a memorable experience. Start with customer journey mapping to understand and monitor each touchpoint. It is crucial to identify and fix areas of friction in a customer’s purchasing journey as quickly as possible.

 3.  Tracking Marketing Results is Overrated

Conversion pixels, traffic sources, open rates, event tracking...who needs it?! Digi, the bad digital marketing monster, thinks no one.

Taking the time to set up proper tracking, tagging, and reporting gives you and your team a clear view into what's working and where you need to pivot. While not all marketing technology speaks the same language, the more you can connect your systems, the cleaner the data will be that will help you quickly identify results. Tracking is not overrated – it's essential for your business's success.

4.  Keep Your Branding Interesting by Using Many Logo Variations

Brandon, the bad branding monster, thinks the more logo variations you have, the better. Keep prospects guessing; that's the fun stuff. 

While consistency is key, it's just as important to create branding that connects you to your customers and prospects. Beyond color section, font libraries, and logo marks, there is work to be done to home in on what will resonate most with your audience. Let's not keep them guessing; let’s keep them remembering. 

 5.  Website Optimization is Not Needed to Rank

SERP what? Keyword strategy? Meta huh? Skip all of that and just create a website for...you, says Digit.

We all want to rank number one in search results for our most important keywords. Yes, that sweet victory of winning the number one spot organically and without ad dollars. It feels good. 

It also takes time and patience. Website optimization is a long play that takes constant work. Beyond identifying the best ways to improve SEO, you must also consider how are visitors experiencing your content? In other words, don't always solve just for the search engine; consider how a visitor consumes your content.

 6.  Wing Content Creation;No One Will Know

Create content, and they will come, right? Post about yourself often on social media. Why make it about the user? Digit says yes to all of the above.

The truth is, content creation can be powerful if done correctly. We've said it before, and we'll say it again: place your audience at the center of any content you want to create. What are their pain points? Common questions? Interests? How does your business help? Starting with a strategy for your content can be the best blueprint to execute and reach your audience.

7.  A Website Is Good for 5+ Years

It's the investment that keeps on giving, even after the content is old and the UI/UX is outdated. Visitors will get used to it, so why make improvements? Digit sure does have a unique perspective on websites.

 Even if your products and services do not vary much, technology constantly changes. From web browsers to cookies tracking, the way we use technology changes almost daily. While you may still like the website you had built a few years ago, it could be causing more harm than good to your key performance indicators (KPIs). If you're not making regular improvements to your website over time (after all, once you launch a website, it's just the beginning of tweaking), you could be missing valuable connections with visitors. 

8.  Don't Define a Target Audience

The bigger the audience, the better! If Adders, the bad advertising monster, could send ads to every internet user, he would.

Depending on your end goal with advertising, sending the right message, to the right audience, at the right time constitutes the bulk of the ingredients to get right in the recipe of success. Often, building out multiple campaigns targeting very defined groups of audiences with specific messages can grow KPIs tremendously, while building awareness-specific campaigns is a different strategy. Taking the time to define whom you want to reach is a great place to start building out a strong ad campaign. 

9.  Stop Scheduling and Planning Your Marketing

You're wasting time if you plan out your marketing campaigns and content calendars. Markler says it's a lot of work for little return. Wing it; you'll keep your audience in suspense (or confused).

We've all been there. Time ticks faster when there's a big campaign to be built or the quarter is running out, and you need content ready to go for the next one. The truth is taking the time to strategize and plan out your marketing in advance isn't one and done. It gives you a guide to tweak as needed and gives your team the ability to work at their best.

10. Place Media According to Your Personal Taste

Adders only picks his favorite shows to run commercials (like the Extended Documentary of How Algae Form). If he sees the commercial, surely everyone else does too?

Placement of your advertising is just as important as timing. While there are a lot of great shows on TV, they may not be the best fit for your budget or goal. Take the time to plan out your advertising to reach the best audience at a cost-effective price.

11. Building Media Relationships Is a Waste of Time

You have better things to do than build relationships with the media. Besides, shouldn't they be making all of their time available for you? Adders thinks so.

Relationships can open up doors, but in this case, they open up channels that would be beneficial to your marketing goals. Connecting and speaking with media providers regularly is a good way to keep them up-to-date on your marketing goals and priorities. Many times, the best media buys are available because of those relationships and regular conversations. 

12. Blast Your Contact List with Emails Every Day

If they are a contact in the CRM, they are getting an email! That's how Digit rolls.

Like most marketing channels, if not used properly, email marketing can become less interesting to your contacts and, even worse, wind up on spam lists. Before pressing send on any email, ask these questions:

    What's the purpose of this email?

   Why should the recipient care?

    What action would we like them to take?

5Points Creative is a full-service marketing and advertising firm based in Roanoke, VA. Our team of professionals provides marketing, advertising, digital, branding, and communication to those with a story to tell.

Learn More

‍

What Did We Use2Do with These?

Kitchens in the ’70s and ’80s had this appliance. It was a hit in suburban households for decades and an omnipresent part of the home back in the olden days.

How do most of us get along without the Trash Compactor now? It’s hard to say, but it’s been decades since the average home has been built with one of these contraptions – at least as far as I know anyway. Back then, the homeowner would put trash inside, close the door, and push the button. Boom. Boom. Boom. The pounding inside would smash the garbage into a smaller, more manageable amount. I’m not sure they were ever as useful as the appliance sellers would have wanted to admit. But when one family bought one, others seemed to follow suit. Soon, many homes had them.

Then they didn’t.

These days, you can find them in the marketplace, and they have their place. It’s just that they aren’t universally installed and certainly not too often in suburbia.

Make a Change Be4You’re Set to the Curb

Most of us have little or no use for a compactor these days. That isn’t to say there isn’t a market. For example, if you live in a high rise and can’t get your garbage out very easily or can’t dispose of it as often as you may like for some reason, a compactor may be just the kitchen appliance for you.

Compactor-sellers are like everyone else now. They must target the specific audiences they want to reach and tailor their messages to speak to those particular audiences.  It became pointless to promote a compactor to the masses – so they had to adjust. Now they go after the market that may have a natural inclination to be interested in their product.

Is what you’re selling relevant to the masses? Great. Take advantage of that AND pay attention to where your best market is so you can build your marketing to attract the interest of those people directly. That may be basic marketing, but it will help you whether trash compactors, avocado green, and laminated countertops from 1975 come back in style or not.

‍

Budgeting42022

A budget is a plan.

That’s all it should be.

Let’s be honest at the start of 2020 people were not calculating how to incorporate the adjustment that would come from a worldwide pandemic. No matter what type of industry in which you operate, there were far-reaching ramifications and everyone had to adjust. The budget situates you for success, growth, and should allow you to figure the best way to operate. It isn’t carved into rock though and thinking otherwise is an immature perspective.

Obviously, many companies have to report to shareholders. That means you must rely on a budget to show profit, exercise planning skills, and demonstrate you have a plan of addressing the next year (or quarter, or month).

Before I started this company, I was in media sales management for nearly 20 years and prospects would use their budget as a defensive weapon. “Sorry, Bruce, that isn’t in the budget this year.” Inside my various television stations, it was an offensive weapon. “Bruce, we need to see you generate a 9% increase so we can spend an extra $200,000 on the latest piece of TV technology.”

Regardless of how it was used, I would routinely hear from prospects (and then clients) things like, “well, we don’t have an actual budget.” Companies which employ a budget are a step ahead, and it’s a wise call – it allows you to delegate control to department heads, know where you are going, and demonstrate an ability to set a goal. Those are important benefits.

Apply This Concept2Help Your Business

Here’s the thing about a budget – you’d better be prepared to adjust and adapt.

The best ideas don’t always come to you in October for the following year. Have a plan, but be ready to adjust if a great idea comes in March and you think it will help you. If there is one thing I’ve learned as an entrepreneur over the last dozen years, it’s that you have to be ready when the right idea, person, or client comes along. Don’t make the mistake of using your budget as a shield – or as a crutch. Instead, be prepared.

The budget you set this month for next year is a tool. Use it wisely, but don’t use it exclusively.

‍